Weekly Marketing Tip

How to Deal With a Bad Review:

  1. Write a response to the review that is just the facts and without emotion.  Responding to the review shows that you actively listen to your clients and that you acknowledge what happened.
  2. Offset negative reviews with positive reviews.  Having one negative review is not that bad when you have several other good ones.
  3. Get more testimonials:  Create a plan and let your clients know early in the process that once the transaction is complete you would love a review of your service.  At the closing table remind them about the testimonial and send an email with links to places you want them to review you.  Make it simple for them.

 

FREE App of the Week

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